Herdwatch help & support

Get the most out of Herdwatch

Short videos, step-by-step guides and a live webinar every month. New to Herdwatch? Start with the videos marked Start here.

Next live webinar

Getting started with Herdwatch

Thursday 12 November at 7:30pm · Online · Live Q&A with our team

Register now
Missed the last one?

Watch the latest replay

Recorded 1 October 2026 · Watch it any time, at your own pace

Watch the replay

Learn Herdwatch in short videos

Each one takes a couple of minutes. Start with the herd list and registering a calf, then pick the rest up as the jobs come up on the farm.

Start here

The herd list and animal profile

Find your way around your herd: look up any animal and see everything about it on its profile.

Start here

Register a calf

Register a new calf straight from the app and send it to BCMS, ScotEID or NIFAIS, in about 30 seconds.

Movements

Record movements

Record animals moving onto or off your farm.

Medicines

Record medicines

Record a treatment for one animal or a batch, with withdrawal periods worked out for you.

Breeding

Record breeding

Record serves and heats, and get reminders for repeats and calving.

Reports

Run reports

Get the reports you need for inspections, audits and your own records.

Dairy

Dairy performance

See how your dairy herd is performing.

Short guides

Step-by-step answers to the things Herdwatch farmers look up most. Each one takes a minute or two.

Common questions

Do I have to type in my whole herd?

No. You can download your herd in a few minutes from BCMS in England and Wales, ScotEID in Scotland or NIFAIS in Northern Ireland. There's a short guide for each in the guides above. Stuck? Our team are happy to walk you through it.

Does Herdwatch work without signal?

Yes. Turn on Turbo Mode from the side menu and keep recording as normal. Everything is saved on your phone and backs up automatically when you turn Turbo Mode off.

Will my EID reader work with Herdwatch?

Herdwatch connects with EID tag readers, weigh heads and other supported devices. If you're not sure about your model, give us a call and we'll check for you.

What happens at the getting started webinar?

We walk you through setting up the app and the everyday jobs, then answer your questions live. It's online, so you can join from the kitchen table. Can't make it? The replay is on this page.

Who do I talk to if I'm stuck?

Our support team, Monday to Friday, 9am to 5pm. Call 020 3773 2763, email info@herdwatch.com, or use the chat in the app.

Stuck on something? We're here to help

Talk to our support team on 020 3773 2763 (Monday to Friday, 9am to 5pm), email info@herdwatch.com, or use the chat in the app.

Contact support